Post-Payment Workflow & Expectations

This guide outlines exactly what happens after a buyer pays for one of your automations on Autonoms AI, what is expected from you as a seller, and how to deliver within our 1-week deployment standard.

1. Timeline & Service Level Agreement (SLA)

• Maximum timeline: 7 days (1 week).
  
• Target SLA: Deployment within 72 hours, with key milestones:
  
  • Day 1–2: Consultation & requirements gathering.
    
  • Day 3: Demo ready.
    
  • Day 4–5: Feedback integration.
    
  • Day 6–7: Deployment & sign-off.

2. Seller Notification & Buyer Info

Once a buyer purchases your automation:

• Autonoms sends you an automated email + dashboard notification containing:
  
  • Which automation was purchased.
    
  • Buyer’s contact info (phone, email).
    
  • Buyer’s company profile (from onboarding form).
    
  • Purchase metadata: payment status (escrowed), buyer comments/requirements, subscription tools they already use.

3. Initial Buyer Engagement (Within 24–48 Hours)

You must contact the buyer within 48 hours to schedule a consultation call.

🎯 Consultation Call Objectives

• Understand the buyer’s company, product, service, or pain point.
  
• Learn how they currently solve this problem (manual processes, tools, team).
  
• Identify the buyer’s current tools & integrations.
  
• Capture any customizations required.
  
• Define expected outcomes for the automation.
  
• Check if the automation can be deployed as-is or needs adaptation.
  
• Schedule a follow-up call for demo & deployment.

4. Communication & Project Management

• In-app Messaging: Autonoms AI unlocks direct chat between you and the buyer.
  
• In-app Project Workspace: A shared dashboard tracks tasks, updates, and milestones (consultation → demo → deployment).
  
• Calendar Integration: Buyers can book calls with you directly through the platform.

5. Midpoint Check-In (Day 3)

• By Day 3, a demo version of the automation must be ready.
  
• Conduct a demo call:
  
  • Walk the buyer through how it works.
    
  • Gather feedback and required tweaks.
    
  • Log feedback in the project workspace.

6. Deployment & Integration

Deployment involves 4 key steps:

1. Live Call with Buyer.
   
2. Export automation to buyer’s environment (e.g., Zapier, Make, n8n, or their cloud).
   
3. Connect buyer’s tools securely via OAuth — no personal credentials shared.
   
4. Test end-to-end workflow with buyer present.

7. Definition of Done (DoD)

Payment is only released from escrow once the automation meets DoD standards:

• Installed successfully in buyer’s environment.
  
• Configured with their tools.
  
• Passed functional tests (workflow runs as expected).
  
• Buyer confirms acceptance during a final sign-off call.

8. Payment Release & Escrow

• Buyer’s payment is held in escrow.
  
• Funds are released automatically once DoD is met and buyer signs off.
  
• If disputes arise, Autonoms conflict resolution system steps in .

9. Post-Deployment Opportunities

• Buyers are encouraged to re-engage you for ongoing work:
  
  • AI-Ops-as-a-Service: recurring monthly contracts.
    
  • Milestone-based engagements: additional features or upgrades.
    
• Sellers can build long-term client relationships while earning recurring revenue.
  

10. Key Seller Responsibilities Recap

• ✅ Contact buyer within 48 hours.
  
• ✅ Conduct consultation call.
  
• ✅ Deliver demo by Day 3.
  
• ✅ Incorporate feedback promptly.
  
• ✅ Deploy securely within 1 week max.
  
• ✅ Ensure automation meets Definition of Done.
  
• ✅ Offer ongoing support opportunities