Overview

This guide explains what happens after a buyer purchases one of your automations on Autonoms, what’s expected from you as a seller, and how to deliver efficiently while meeting our quality and trust standards.

1. Service Speed & Delivery Standards

Autonoms encourages fast, transparent delivery cycles.
Most automations are completed within a few days, and all projects should be finished within about a week of purchase unless additional customization is agreed with the buyer.

Typical flow (for guidance:

• Consultation & requirements → usually within the first 48 hrs.
• Demo ready for feedback → shortly after consultation.
• Feedback & revisions → quick turnaround to maintain momentum.
• Final deployment & sign-off → once the automation meets the Definition of Done (DoD).

⏱ The faster you communicate and deliver, the higher your ratings and repeat-business potential.

2. Notification & Buyer Information

After a buyer purchases your automation, you’ll receive an email and dashboard notification containing:

• The automation purchased.
• Buyer contact details (email / phone).
• Company profile from their onboarding form.
• Purchase metadata (escrow status, buyer notes, required tools or subscriptions).

3. First Contact & Consultation

Reach out to the buyer promptly—ideally within 24 to 48 hours.
Use in-app messaging first; follow up by email if necessary.

Consultation Call Agenda

• Introduce yourself and outline your expertise.
• Understand the buyer’s company, service, or problem.
• Review how they currently solve the issue (manual workflows / tools).
• Identify the tools and platforms they already use.
• Discuss customization needs and confirm feasibility.
• Align on expected outcomes and next steps.
• Schedule a follow-up session for the demo or deployment.

4. Communication & Project Management

Autonoms provides built-in collaboration tools:

• In-App Messaging – chat directly with the buyer.
• Project Workspace – track milestones and upload updates.
• Calendar Integration – buyers can book calls or demos directly.

Maintain all project communication within the platform for transparency and security.

5. Demo & Feedback

Prepare a working demo once the automation is functional.
During the demo call:

• Walk the buyer through the workflow.
• Collect and document feedback.
• Record next actions in the project workspace.
  Implement revisions quickly to stay on schedule.

6. Deployment & Integration

When ready to deploy:

1. Hold a live deployment call with the buyer.
2. Export the automation to the buyer’s environment (Zapier, Make, n8n, etc.).
3. Connect tools securely using OAuth or approved APIs — never request raw credentials.
4. Run an end-to-end test to confirm everything works as expected.

7. Definition of Done (DoD)

Payment is released only when all DoD conditions are met:

• Automation installed in the buyer’s environment.
• Proper configuration with their tools.
• Functional tests passed successfully.
• Buyer provides final sign-off confirming completion.

8. Escrow & Payment Release

Buyer funds remain in escrow throughout the project.
Once the buyer confirms completion, payment is automatically released.
If any dispute arises, Autonoms’s conflict-resolution process mediates until both sides are satisfied.

9. After Deployment — Ongoing Opportunities

You can continue working with buyers through:

• AI-Ops-as-a-Service (monthly retainer for ongoing automation management).
• Milestone-based projects (for upgrades or new features).
• Contract-based engagements (long-term implementation support).

These options build recurring revenue and strong client relationships.

10. Seller Checklist

✅ Contact the buyer promptly after purchase.
✅ Hold a consultation call and clarify requirements.
✅ Prepare and present a demo.
✅ Incorporate feedback efficiently.
✅ Deploy securely in the buyer’s environment.
✅ Ensure all DoD criteria are met.
✅ Confirm buyer sign-off → escrow released.
✅ Offer post-deployment or ongoing support options.

Best Practices for Success

1. Communicate clearly and proactively.
2. Never request sensitive credentials; always use secure OAuth connections.
3. Keep all records and updates inside the project workspace.
4. Suggest performance improvements and added value where relevant.
5. Deliver swiftly—buyers reward responsiveness with high ratings and repeat work.

This playbook ensures consistent, transparent, and high-quality delivery across the Autonoms marketplace—protecting buyers, empowering sellers, and sustaining long-term trust.