Purpose

Reviews are essential for trust, accountability, and transparency in Autonoms. They help buyers make informed decisions, reward top-performing sellers, and maintain a high-quality marketplace standard.

1. How Reviews Work

After every automation deployment, buyers are prompted to leave a review of the seller based on their overall experience.

Reviews are structured around five key performance axes:

1. Time to Deploy – Did the seller deliver within the 72-hour to 1-week SLA?
2. Communication – Was the seller clear, professional, and proactive in their updates?
3. Response Time – Did the seller respond promptly to questions, RFIs, and feedback?
4. Quality of Agent – Does the automation perform reliably, match the Definition of Done, and deliver promised value?
5. General Experience – Would the buyer work with this seller again?

Each axis is scored on a 1–5 star scale, with optional written comments.

2. The Unique Difference: Dual Reviews

Unlike traditional marketplaces, Autonoms includes two sources of reviews:

a. Buyer Reviews (Post-Deployment)

• Collected after the automation is delivered and escrow is released.
• Reflects the real buyer experience.
• Displayed on the seller’s profile and agent listings.

b. Autonoms Review Team Rating (Pre-Publication)

• Every automation receives an initial review from the Autonoms approval team during the approval workflow.
• Criteria include:
  • Submission quality (documentation, demo, clarity).
  • Communication & responsiveness during review cycles.
  • Agent quality (functionality, repeatability, compliance).
  • Professionalism of interaction.
• Sellers must score minimum 4 stars across these criteria for their agent to be approved and published.
  

3. Review Visibility

• Public: Buyer reviews (scores + comments) are visible on the seller’s store and agent page.
• Private (Internal): Loubby AI team reviews remain internal but contribute to approval status and seller reputation.

4. Review Impact on Sellers

• High Ratings (4 – 5 stars): Increased visibility, higher ranking in search, eligibility for featured placement.
• Moderate Ratings (3–4 stars): Sellers may be flagged for coaching or improvement. Repeated issues can trigger temporary suspension.
• Low Ratings (<3 stars): May result in removal of the agent, seller probation, or account suspension.

💡 Tip for Sellers: Faster deployment, proactive communication, and clear documentation consistently lead to top reviews.

5. Dispute Handling for Reviews

• Sellers may flag unfair reviews for moderation if they believe feedback is inaccurate or violates platform rules.
• Loubby AI will review chat logs, project workspace records, and Definition of Done compliance.
• Decisions may result in:
  • Review removal.
  • Adjustment of rating.
  • Confirmation of original review.

6. Summary Checklist for Sellers

✅ Deliver within SLA (72 hours target, 1-week max).
✅ Communicate proactively and respond quickly.
✅ Provide clear, complete documentation.
✅ Ensure automation meets DoD before requesting buyer sign-off.
✅ Maintain professionalism at all stages — approval, deployment, and post-support.✨ With this review system, every seller enters the marketplace with a quality baseline, and every buyer interaction reinforces a cycle of trust, transparency, and excellence.